Return & Refund Policy

At Rovelunesta , we are dedicated to providing high-quality outdoor and cold-weather essentials designed for comfort and style. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward return and refund process.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition as received

• All original packaging, tags, and accessories must be included

• Proof of purchase (order confirmation or receipt) is required

Footwear Specifics:

• Shoes must be tried on indoors on a carpeted surface to prevent scuffing the soles.

• Returns with visible wear, scuff marks on the soles, or debris will not be accepted and may be sent back to you at your expense.

• The original shoe box must be included and in good condition (please do not attach shipping labels directly to the shoe box).

2. How to Start a Return

To initiate a return, please contact us at:
support@Rovelunesta.com

If your return request is approved:

• We will provide a return shipping label

• You will receive detailed instructions on how and where to send your package

Important:
Items sent back without prior authorization will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately at
support@Rovelunesta.comso we can evaluate the issue and resolve it as quickly as possible.

4. Exceptions / Non-Returnable Items

The following items are non-returnable:

• Custom or personalized products

• Personal care or hygiene-related items

• Original shipping fees paid at checkout

We also do not accept returns for:

• Sale or clearance items

• Gift cards

If you’re unsure whether your item qualifies for return, please contact us before submitting a request.

5. Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement item is to:

1. Return the original item (once approved)

2. Place a new order separately

This ensures faster processing and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

Returned items must:

• Be unused and in original condition

• Include original packaging and tags

• Be accompanied by proof of purchase

7. Refunds

Once we receive and inspect your return:

• We will notify you of the approval or rejection

• Approved refunds will be issued to your original payment method within 10 business days

Please note:

• Banks and credit card providers may require additional processing time

• If 15 business days have passed since approval and you have not received your refund, please contact us at support@Rovelunesta.com

8. Refused Shipments & Dispute Resolution

If you wish to cancel an order or request a refund, please contact us at
support@Rovelunesta.comimmediately.

Please do not initiate a chargeback with your bank before contacting us, as this may significantly delay the resolution process. We are committed to resolving all legitimate issues directly, fairly, and efficiently.

9. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again

2. Contact your credit card company, as posting times may vary

3. Contact your bank for further details

If you’ve completed these steps and still have not received your refund, please contact us at support@Rovelunesta.com

10. Return Address

If you have any questions concerning our return and refund policy, or if you need to request a return, please reach out to our customer support team:

• Email: support@Rovelunesta.com

• Customer Service:（707） 470-2611

• Response Time: We aim to respond to all inquiries within 24–48 hours.

Note: Please contact us first to obtain the appropriate return warehouse address for your region. Do not send returns to the corporate address listed on our website without prior authorization.